Return and Refund Policy for AcousticNest:

Effective Date: 31/12/2024

Thank you for shopping at AcousticNest, your trusted provider of acoustic solutions for homes and commercial spaces. We are committed to providing you with high-quality products and services. However, we understand that sometimes you may need to return or exchange items. This Return and Refund Policy outlines the conditions and procedures for returns and refunds, and it is designed to ensure a seamless and hassle-free experience for our customers.

Please read the following policy carefully before making a purchase. By purchasing products from our website, you agree to the terms outlined in this policy.

1. General Conditions for Returns and Refunds:

At AcousticNest, we aim for complete customer satisfaction. If for any reason you are not satisfied with your purchase, you may be eligible for a return or refund, subject to the conditions outlined below.

• Eligibility for Return: Returns are only accepted for products purchased directly from www.jaikvik.in. Products purchased from third-party sellers or distributors are not eligible for returns through this policy.
• Condition of Products: All returned products must be in new, unused, and undamaged condition, with all original packaging, labels, and accessories intact. Items that have been installed or used are not eligible for return unless they are defective or damaged upon arrival.
• Return Period: You may return eligible products within 7 days from the date of delivery. After 7 days, we are unfortunately unable to offer a refund or exchange.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that the time taken for the refund to appear in your account may vary depending on your payment method or financial institution.

2. Return Process:

If you wish to return a product, please follow the steps outlined below:

• Contact Us: To initiate a return, please contact our customer service team at support@jaikvik.in or call +91 – 9355988601. Be sure to include your order number, the product you wish to return, and the reason for the return.
• Return Authorization: After reviewing your request, our customer service team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the product. Unauthorized returns or returns without the proper RAN will not be accepted.
• Return Shipping: You are responsible for the cost of return shipping unless the item was defective, damaged, or incorrect at the time of delivery. The item should be returned to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the product reaches us in its original condition.
• Inspection of Returned Products: Once we receive the returned product, it will be inspected to ensure it meets the criteria for a valid return. Products that show signs of damage, misuse, or that have been used or installed are not eligible for a refund or exchange.

3. Refunds:

• Refund Processing Time: Once we have received and inspected the returned item, we will notify you of the status of your refund. If the return is approved, your refund will be processed within 7-10 business days. Please note that the time it takes for the refund to reflect in your account depends on the payment method used and your bank’s processing times.
• Partial Refunds: In certain cases, such as when the returned product is opened or shows signs of use, we may issue a partial refund based on the condition of the item. This will be determined after the item has been inspected.

4. Exchanges:

At this time, AcousticNest does not offer direct exchanges. If you wish to exchange an item for a different product, you will need to return the original item and place a new order for the replacement item. The new order will be processed in accordance with our standard purchasing policies.

5. Defective or Damaged Products:

If you receive a product that is defective, damaged, or not as described, we apologize for the inconvenience. In such cases:

• Report the Issue: Please contact our customer service team at support@jaikvik.in within 3 days of receiving the item. Include your order number, a description of the issue, and photographs of the defective or damaged product.
• Return or Replacement: Upon confirming the defect or damage, we will provide you with a return label for the defective item and either issue a full refund or send you a replacement, based on your preference and product availability
• No Extra Charges: For defective or damaged products, AcousticNest will cover the cost of return shipping. We will arrange for a pickup or provide a return shipping label at no additional cost to you.

6. Non-Returnable Items:

The following items are non-returnable and non-refundable:

• Custom or Personalized Products: Products that have been customized, personalized, or made to order cannot be returned unless defective or damaged upon arrival.
• Opened or Used Products: Products that have been used, installed, or altered are not eligible for return unless defective.
• Gift Cards: Gift cards are non-returnable and non-refundable.
• Discounted or Sale Items: Items purchased on sale, with a discount, or through promotions may not be eligible for return or refund unless specified at the time of the sale.

7. Cancellation of Orders:

You may cancel your order within 24 hours of placing it. After this time, we may have already processed your order for shipment, and cancellation may no longer be possible. If your order is canceled within the allowed timeframe, you will receive a full refund. Please contact us at support@jaikvik.in or call +91-9355988601 for order cancellations.

8. Shipping Costs:

• Non-Refundable Shipping Charges: Shipping costs are non-refundable unless you are returning a defective or damaged product.
• Return Shipping: In most cases, the customer is responsible for the cost of return shipping. If the return is due to a defect or error on our part, we will cover the return shipping costs.

9. Contact Information:

If you have any questions about our Return and Refund Policy or need assistance with a return or refund request, please don’t hesitate to contact our customer service team:

• Email: support@acousticnes.com
• Phone: +91-9355988601

10. Changes to This Policy:

AcousticNest reserves the right to update or modify this Return and Refund Policy at any time. When changes are made, we will post the updated policy on this page, along with the updated effective date. We recommend that you review this policy periodically to stay informed of any changes.

By purchasing products from AcousticNest, you agree to comply with the terms and conditions outlined in this Return and Refund Policy. We appreciate your business and strive to provide the best customer service and acoustic solutions possible. Thank you for choosing AcousticNest!